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Terms and Conditions

Effective date: June 9, 2023

Acceptance of terms

By accessing or using our Site and services, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you disagree with any part of these Terms, you may not access the Site or use our services.

We offer floral arrangements, garlands, and related services through our Site. The availability of products and services may be subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

Additionally, we reserve the right to suspend, restrict or terminate access to the FLOWRESH site and/or the FLOWRESH services for any reason at any time.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the FLOWRESH site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions.

You agree to indemnify, defend, and hold harmless our florist business, its affiliates, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising out of or related to your use of our Site or services, your violation of these Terms and Conditions, or your infringement of any third-party rights.

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Which includes; recipients telephone/mobile number, address, email address.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

Delivery

  • The recipient’s telephone number is required to co-ordinate delivery timings. This is to ensure that your flowers are delivered.

  • Cancellations and refunds

  • a. Cancellations: If you wish to cancel your order, please contact us as soon as possible. Cancellation requests are subject to our approval, and we reserve the right to refuse cancellation if the order has already been processed or is in transit.

  • b. Refunds: Refunds or replacements may be provided in cases of damaged or unsatisfactory products. Please refer to our Refund Policy for more information on the refund process.

  • We cannot commit to specific time deliveries.

  • No time bound delivery guaranteed on Makkarsankranti, Gudi Padwa, Janmashtami, Ganesh Chaturthi, Navratri, Dusshera, Diwali, Christmas, New Year, Valentine’s Day, Mother’s Day, Father’s Day, Women’s Day & Raksha Bandhan.

  • When the recipient is not at home our delivery person will try the nearest neighbors to see if they are willing to look after the flowers, or will leave them at your doorstep or with the security guard. Thereafter we are not responsible and will consider it as delivery executed, there will be no refund.

  • If there is any change of address, or wrong address is given, we will make reasonable attempts to resolve the problem. However, if re-delivery is required, additional charges may apply.

  • When deliveries are made to Offices, Hotels or Hospitals please ensure all details are provided including name of company and room number where required. We will not be held responsible to find out details. (All details are necessary to ensure delivery is completed)

  • For delivery to many Remote or Distant addresses there will be an additional delivery charge subject to the location.

  • Except for flowers all other elements according to requirements are sourced from manufacturers and customized to suit your requirement. Hence the lead time may vary from 1 day – 10days.

Errors & Updates

 

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

  • We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Circumstances Beyond our Control

 

FLOWRESH shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog heavy rains or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond our reasonable control.

 

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting.

Thank you. We are pleased to serve you and hope you receive our unfeigned service.

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